How do I find my item on TaoBao.com?
Example: If you are looking for men's G-star's jeans, you would enter "G-star 牛仔裤 男" in the TaoBao search bar.
If you are looking for men's POLO T-shirt, you would enter "POLO 男 T恤".
Generally, you can search with English or simply use the format:
Brand + type + gender
Here are some words that you may use:
● Electronic device
You can enter the product code in the search bar.
For example, if you are looking for Nokia N97, you can enter “Nokia N97” or “诺基亚 N97”.
If you are looking for Joyoung Soymilk Maker which has a product ID of JYDZ-17A,
you simply enter “JYDZ-17A”.
If you still need help finding your goods, please contact TheOneMall Customer Service.
How do I view the seller's reputation?
Just under the seller's name, you can see heart(s)/diamond(s)/crown(s) which represent how many points the seller has. Next to those icons, you can see the shop's “positive rating” (好评率) which is rated by the buyers who have bought from this seller. The best performance is 好评率：100%.
Red heart(s): 4 – 250 points
Blue diamond(s): 251 – 10000 points
Blue crown(s):10001 – 500000 points
Golden crown(s): more than 500000 points
Every positive rating gives the seller 1 point.
Every negative rating takes away 1 point.
What are Taobao domestic delivery options?
Monday to Friday,9:00am to 18:00pm