If your shipment has been held by customs in your country for import duty tax, you might need to pay taxes to get your parcel. This is unlikely, only 0.1% of the parcels we delivery have been taxed. We not responsible for any custom tax.

We suggest that before shipping, TheOneMall customers take the initiative to find out policies of your country local customs.

How to avoid?

You can refer to the following suggestions:

1, weight of the package:

In many countries, a parcel will be considered commercial if it weights over 10kg. Customs will block these parcels and ask you to pay duties. To prevent this, you should monitor the weight of your parcel.

2, items in package:

Having too many similar items in the same parcel will draw the Customs' attention. You should not send large numbers of similar products together. Instead, separate them into different parcels.

3. items in sensitive:

Please note sensative item is high attention item during custom processing. Parcel will slightly higher chance to be taxed.

4.Value of items

How long the parcel be release if held in custom?

Please note custom have the rights to held the parcel for investigation during clearance processing. When parcel being held, what you can do is wait for the custom clearance process finish and release your parcel. According the past experiences, the processing takes around 20-30days (or up to 60days).

Custom & Tax (1st version)

Customs tax: Is according to national customs policy and declared value to determine whether you need to pay for the custom tax.

Tips: Worried about national customs levy taxes and fees? You may choose taxation service on certain national customs from us.

Customs tax rate: Approximately 0.5%

National Tariff Reference Table:

Country		Amount (USD)

Brunei		100

Bangladesh		100

India		100

Indonesia		100

Nepal		100

Singapore		200

Malaysia		100

Thailand		100

Vietnam		200

Taiwan		200

England		15 Pound

Australia		100

South Africa		100

New Zealand		200

Sri Lanka