"If I order products from www.theonemall.com, how to ship them to me? How much is the delivery?How can I trace my order?
www.theonemall.com currently ships small and medium sized orders by international couriers.
The shipping rates can be previewed inside the www.theonemall.com online shop system. On the shopping cart page,you just need to click on the "Estimate Shipping Costs",and then choose the country you want to ship to,Shipping fee will be estimated by system automaticly.
*How can I trace my order?
Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your parcel. as well as the website in which you could trace your order
You also can check tracking information in My Account
*How Long Will It Take To Deliver?
The total delivery time is separated into two parts, the processing time and the shipping time. The processing time is the time from when your payment is received to when we gather all the items and package them, which takes approximately 2 working days for ready stock and within 7 working days for pre-order stock. The shipping time is the time it takes for the package to be delivered by the couriers to the final destination. Standard shipping time takes approximately 7 to 15 working days, while expedite shipping takes approximately 3 to 7 working days.
* Are the packages insured?
Shipping with couriers is insured and trackable online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery.
We offer Shipping Protection to protect your package against any lost or damaged shipments. Any missing issues reported, we will reship your order immediately.